FAQ
Exchanges, Returns & Replacements
Can I exchange between sizes or styles?
If you'd like a different size or style, please contact info@soulsupply.co.za within 14 days. We will facilitate the return of your original order (unused, in original packaging and tags). Shipping costs are non-refundable.
What if my pair is defective?
If you receive a damaged or manufacturing-faulty product, contact us immediately. We'll cover return shipping and send you a replacement free of charge, subject to availability.
Role of Soul Supply
Are you the manufacturer or a reseller?
Soul Supply is the South African curator and distributor of the RubberSoul brand. We securely source, authenticate, and distribute every pair - with local support, premium presentation, and customer service.
Product & Care
How are the flip flops packaged?
Each pair arrives in a soft cotton bag, reducing plastic waste while elevating the unboxing experience.
How best to care for my flip flops?
• Rinse them with fresh water after exposure to salt, chlorine or sand.
• Clean with mild soap and a soft brush or sponge. Avoid bleach or harsh chemicals.
• Air dry in a shaded, well-ventilated space away from direct sunlight to prevent colour fading or deformation.
• Never machine wash or tumble-dry your pair.
Can I store them in sunlight - like by the pool?
No. Avoid leaving your flip flops in direct sun or heat for long periods - even when stored in their cotton bag - to preserve colour, shape, and rubber quality.
Sizing & Fit
I've never worn RubberSoul before - how do I pick a size?
We provide a detailed size guide before ordering. If between sizes, consider your preferred fit. All sizes are based on standardised UK size guidelines.
Shipping & Processing
When will my order be shipped?
Orders are processed within 1-2 business days. Standard shipping in South Africa typically takes 5-7 business days.
Do you ship internationally?
We currently ship within South Africa only. International shipping may be added in future. Should you require international shipping, please contact info@soulsupply.co.za.
Refunds & Policy
Do you charge restocking or shipping fees?
Original shipping costs are not refunded. In the event of a return due to a change of mind, you'll be responsible for the return shipping costs. Defective returns qualify for full shipping support and no restocking fees.
Sustainability & Authenticity
How do I know my pair is genuine RubberSoul?
Each pair is authentically sourced, distributed in eco-friendly cotton bags, and aligned with premium standards. We work directly with RubberSoul and adhere to rigorous quality control standards.
How eco-friendly is RubberSoul and the packaging?
At Soul Supply, we believe that sustainability starts with quality and longevity. Our flipflops are crafted from premium rubber compounds, designed to outlast typical beach sandals. A longer lifecycle means fewer replacements, which naturally reduces waste. Every pair is packaged in a reusable cotton bag, so you can store, repurpose, or recycle your packaging guilt-free. While our flip flops are not fully biodegradable, they are non-toxic, free from harmful chemicals, and recyclable where facilities exist. When your pair finally retires, we encourage repurposing for casual wear, gardening, or outdoor use before discarding responsibly. Choosing Soul Supply means choosing a premium product with a conscious footprint - good for your feet, and gentler on the planet.